Dell Reviews

I have bought so many different brands of laptops over the years and Dell is clearly the best brand. Every laptop I have bought from Dell has met my expectations. Dell makes good quality laptops. I just bought the Inspiron 15 5000 laptop and it's AMAZING! It's FAST and I LOVE it! The keyboard lights up too. Thank you Dell! I will never buy any other brand of computer except Dell.

After owning three Dell laptops, wanted a top-of-the-line desktop. Had never ordered a desktop before and had numerous questions for rep. Such as: Would keyboard accommodate wireless mouse? Should I order a longer cable for monitor to tower? After answering my questions, gave rep my debit card number (never again) for the total $2,800+ purchase (broken down into five parts for some reason).

Card declined, even though there was thousands in my checking account. To expedite matters, gave her credit card number. Also declined, even though my balance was zero. She admitted there seemed to be something wrong with the Dell purchasing software. Agreed we would try again the next day. Same results. Finally she directed me online to the order. Was able to pay.

HOWEVER, when she was trying to get the cards through she must have kept banging "enter" or something over and over again. Checked my bank account online: my checking account had the five separate orders registered as pending five separate times. The credit card showed them about three times. Called my bank, which said I should wait and see if they would go away. Could not get back in touch with rep, nor her supervisor, to see if they could withdraw the charges. The result was that about $3,000 in my checking account was unavailable for use for three full business days until that resolved itself. Fairly furious.

That was only the beginnings of my problems.

The five packages arrived. One was a cable -- I figured that was the lengthy cable we discussed and that she had sent by mistake. (I don't remember her citing it when reviewing the order on the phone.) The other was a second keyboard -- she must have assumed I wanted it 'cause I asked about it. If she recounted it during the order review, I must have assumed it was the only keyboard.

No technical wiz, I studied the diagrams for the tower and monitor closely. To my surprise, in addition to a power cable, the monitor also came with an HDMI and a USB cables. Following both diagrams, which, as is often the case, did not look exactly like my product, I plugged in the cables. Turned on tower and monitor. Despite ordering a large, curved 4K monitor, the resolution was poor. Confused, I adjusted the pic, but while doing that a box appeared on the monitor that would not go away. Said something about a "display cable." Completely deadlocked.

Called technical service; he asked if I had another cable (didn't say what kind). I said no, forgetting about the one that arrived in a package separate from the monitor with its HDMI and USB cables. Then all he said was, "I can't fix this over the phone." He did not even say I needed a third cable, the display cable. Neither had the sales rep. Yes, I know -- I'm dumb. But how would I know about display cables? Why does a monitor need an extra cable to provide high resolution. It wasn't shown on either the diagram for the monitor or tower!

Completely at a loss, I didn't know what to do. I said that I guess I had better return the whole order and he connected me to returns.

After weeks and weeks of emails and calls, I have got the bulk of my money back, but am still awaiting $500.

Don't get how you run a business this way. My wife's theory is that they are not so concerned with the service they provide for individual orders, just institutional.

Incidentally, while awaiting the order to be delivered, my existing laptop died. I ran out to Best Buy and bought a $500 Dell Inspiron. It took 15 minutes of store time. Ironically, I have found that's all the computer I need, even though I work from home. But, of course, I would never buy another Dell. I was left enraged and worse, humiliated, by the whole experience.

I have bought so many different brands of laptops over the years and Dell is clearly the best brand. Every laptop I have bought from Dell has met my expectations. Dell makes good quality laptops. I just bought the Inspiron 15 5000 laptop and it's AMAZING! It's FAST and I LOVE it! The keyboard lights up too. Thank you Dell! I will never buy any other brand of computer except Dell.

Ordered XPS 13 Plus on 14th July for 15th July delivery. Informed on the 15th July of delay. Cancel option was available although then told cannot cancel order.

Ordered laptop as needed on the 15th, not a week or two later!

Simple option would be to cancel the order but Dell will not action this.

Very disappointed and would advise not to dela with Dell.

Dell Business Account - Crap Sales Service
the latest order i made is for a laptop. Sent email for a quote on June 9th, he emailed back on June 15th with "Will get back to you shortly with a quote" didnt hear back til June 22. I approved the quote on the same day, and i didnt get a order confirmation email. so i sent an email again on July 6th. and i get his out of office saying he is out til the 25th of July. but he left another persons contact.. so i email him.. and got a response the same day! yippy!... said the order was in "Processing Hold" what is that?? send him another email on July 8th and got a out of office and he returns on July 11th.... He then sent me another quote on July 12th with another quote cause the order took so long that they replaced the docking station and it is a bit more money... I was like "its all approved please send"
It is July 15th and i still didnt get a Shipping confirmation email..... its the 37th day and we have nothing yet.

We are in the process of changing all of our Workstations and Laptops to Dell in our company and this is not looking good... i dont want to wait 2 years if i order over 150 workstations.. cause ive already waited 37 days for 1 laptop..

Not good Dell! I also requested for a new rep and that hasnt even been done... it feels like once you get a rep you are stuck with them.

NEVER BUY A DELL IF YOU WANT SERVICE. They are terrible. Their own (outsourced) tech guys say they are a mess. Twice now sent me a text saying that the service was complete but never showed.

If I could give this a minus I would.... the hours I spent on the phone is just ridiculous... had trouble with 1 1/2 old laptop and they said they wouldn't replace it even though i had paid extra for extended warranty finally rang ACCC and they gave me advice and got a refund for the laptop and still had to fight to get them to transfer the money to my account now 2 months on from my initial tech query I am still waiting for the extended warranty to be refunded .....DO NOT BUY THE EXTENDED WARRANTY AS IT IS A JOKE AND YOU DO NOT GET A PREMIUM SERVICE!!!!!!!!!!!!!!

Worst experience in my life. Bad prudent, worst costumer service. Can’t wait to get rid of it.

Products are ok but dealing with DFS (Dell Financial Services) is an absolute nightmare. Incompetent at basic things like keeping an account up to date. An order was cancelled on April 30th and now mid July it is STILL debited from my account. Reaching customer service is another thing. Expect to wait at LEAST 2 weeks for an email response, and even then you will probably get some generic, useless information. Should have believed the reviews; stay away if possible.

i dont know what they do with other customers but in my case they scammed me. took my money for products they do not intend to send and lied that they will refund. had to chargeback

DELL Inspiron 2in1 battery playing up and losing health within the first year and causing the laptop to reboot and revert to the Diagnostic section unexpectedly. Worst customer sercices (Dell Australia). They hanged up on me twice in the middle of a telephone conversation pretending to be transferring me to someone else. When I managed to establish an online chat, their only option was to replace. Did not even query the issue or even bother suggest troubleshooting. I definitely had a better experience with HP product and customer services and regret switching to Dell (case number is 146332589).

Dell replaced a system that was under warranty with a refurbished XPS 8940. Unfortunately, the hard drive died and while they sent me a new one, I was on vacation and the warranty expired 4 days ago. I sent multiple request to Dell to extend my support contract, only to be ignored.

Today, I installed the new drive and downloaded the OS Recovery tool and created a bootable USB image as instructed (which supposedly installed the drivers into the bootable image). When I boot the machine, the tool starts and shows that it has an Internet connection. Unfortunately, the Reset process fails claiming there is no Internet connection. Of course, Dell support points me to the same website I tried previously to extend my support contract.

I have been a long-time Dell user and purchased numerous computers from them over the years. This will be my last one!

As a side-note, I was able to reinstall Windows using the generic Microsoft bootable drive without issue. Hey Dell, you might want to fire the manager responsible for this crappy tool.

I purchased a Dell Inspiron 5515 laptop in November 2021, approx 7.5 months ago. So far, I've had 2 components replaced by a technician, the most recent a motherboard. Initially, the laptop "bluescreened" at least once daily, something that Dell would not take responsibility for. Since the motherboard replacement, anytime I shut down, reboot, or perform a Windows update, I have to enter a 48 digit bitlocker recovery key. The only suitable option that Dell could recommend is to reinstall the operating system. I've wasted hours and hours of my time because of this computer's unreliability. I will never purchase another Dell product.

Ordered a laptop online but it never arrived. Had to make a trip to the depot and they could not locate shipment. Very poor customer service from Dell. Very disappointed

Purchased pro support for a new purchase of an XPS. After 8 hours on the phone could not get a single individual to help me set up the computer. Cannot access over $1000 worth of software purchased. Gave them the serial number which they say they can't locate. Do not buy from dell.com